At Vanguard Digital Marketing, we believe in clear communication, transparent service, and professional digital support. These policies outline our billing practices, service expectations, website management terms, and client responsibilities to ensure a smooth and reliable experience for every project and subscription plan.
Policies & Terms
Introduction
The information provided on this page is for general business and service transparency purposes and does not constitute formal legal advice.
These Policies & Terms (“Agreement”) govern the use of services provided by Vanguard Digital Marketing, including website design, website management, hosting-related services, digital marketing support, and recurring maintenance plans.
By purchasing, subscribing to, or using services provided by Vanguard Digital Marketing, clients acknowledge that they have read, understood, and agreed to the policies outlined on this page. These terms are intended to maintain transparency, establish clear service expectations, and protect both the client and Vanguard Digital Marketing throughout the duration of any project or subscription service.
Vanguard Digital Marketing operates as a service-based digital marketing and website management business based in Walla Walla, Washington. Services may be delivered through trusted third-party platforms including Wix Studio, WordPress, IONOS, and other approved technologies as necessary to support client websites and digital services.
These policies may be updated periodically to reflect changes in services, billing practices, legal requirements, or operational procedures. Continued use of services following policy updates constitutes acceptance of the revised terms.
Services Overview
Vanguard Digital Marketing provides website design, website management, digital marketing support, and recurring website care services for businesses, organizations, and professionals. Services are designed to help clients maintain a professional online presence while ensuring their websites remain accessible, functional, and properly maintained.
Services may include, but are not limited to:
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Website design and development
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Landing page creation
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Website maintenance and ongoing support
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Managed website hosting coordination
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Domain connection and configuration
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Search engine optimization (SEO) support
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Google Business Profile support
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Website updates and content revisions
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E-commerce website setup through supported platforms
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General digital marketing support and consultation
Vanguard Digital Marketing currently offers recurring website care and management plans through the following subscription tiers:
Essential Website Care
Includes basic website maintenance, hosting-related management, uptime monitoring, and website accessibility support.
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$20/month
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$200/year
Standard Website Management
Includes all Essential Website Care features along with ongoing website edits, content updates, and expanded support services.
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$49/month
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$490/year
Premium Website Growth
Includes priority support, expanded website management services, ongoing website revisions, and additional growth-focused digital support.
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$79/month
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$790/year
Annual plans are discounted and reflect approximately two months of savings compared to monthly billing.
Domain registration services may be offered separately and are currently billed at:
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$29/year per domain
Specific deliverables, turnaround times, revision limits, and support availability may vary depending on the selected service plan, project scope, and client needs. Subscription services subject to our Policies & Terms.
Subscription Billing Terms
Vanguard Digital Marketing offers recurring subscription-based website care and management services through both monthly and annual billing options. By enrolling in a subscription plan, clients authorize recurring payments for the selected service tier and acknowledge the billing terms outlined below.
Recurring Billing Authorization
Subscription services are billed automatically using the payment method provided during signup, onboarding, or invoice payment. Clients are responsible for maintaining accurate and up-to-date billing information to avoid interruptions in service.
Available billing options may include:
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Monthly recurring billing
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Annual recurring billing at a discounted rate
Annual plans are prepaid and provide discounted pricing equivalent to approximately two months of free service compared to standard monthly billing rates.
Billing Cycle & Renewals
Subscription services remain active for the duration of the selected billing period unless canceled prior to the next renewal date.
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Monthly subscriptions renew automatically every month
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Annual subscriptions renew automatically every year unless canceled before renewal
Clients may cancel their subscription at any time prior to the next billing cycle to avoid future charges.
Cancellation Policy
If a client cancels a subscription:
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Monthly plans remain active until the end of the current billing month
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Annual plans remain active until the end of the current annual billing period
No additional renewal charges will occur after cancellation is processed.
Once a billing period ends, website-related services associated with the subscription may be suspended, unpublished, disconnected, or removed from active hosting environments if payment is not renewed.
Archived website files or previous designs may be retained at Vanguard Digital Marketing’s discretion for future reactivation requests, though long-term storage is not guaranteed.
Failed Payments & Grace Period
If a recurring payment fails, clients may be provided a grace period of approximately 3–7 business days to update payment information and restore billing status.
During this period:
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Services may remain temporarily active
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Support requests may be delayed
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Website functionality may become limited if payment remains unresolved
If payment is not successfully resolved after the grace period, Vanguard Digital Marketing reserves the right to suspend, disable, or remove services until the account is brought current.
Taxes & Additional Fees
All listed pricing is provided before applicable taxes unless otherwise stated. Clients are responsible for any required sales tax, processing fees, or government-imposed charges associated with services provided under applicable Washington State and federal regulations.
Payment Disputes & Chargebacks
Clients are encouraged to contact Vanguard Digital Marketing directly regarding billing questions or concerns before initiating payment disputes or chargebacks through their financial institution.
Unauthorized chargebacks, fraudulent disputes, or repeated payment reversals may result in immediate suspension or termination of services.
Refund Policy
Vanguard Digital Marketing is committed to providing transparent, professional, and high-quality digital services. Due to the time, planning, and labor involved in website design and ongoing website management, the following refund policies apply to all projects and subscription services.
Website Design & Project Deposits
Website design deposits, setup fees, and project initiation payments are non-refundable once work has begun on a project.
This includes, but is not limited to:
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Website planning and strategy
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Design work and development
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Content formatting and setup
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Platform configuration
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Domain or hosting-related setup
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Initial revisions and project preparation
By submitting payment for a website project, clients acknowledge that Vanguard Digital Marketing reserves time and resources specifically for the completion of that project.
Subscription Services
New subscription-based website care or management plans may qualify for a full refund within the first 7 calendar days of activation, provided that significant work, revisions, or platform-related setup has not already been completed.
After the 7-day period:
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Subscription payments are non-refundable
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Partial refunds are not provided for unused time remaining in a billing cycle
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Annual plans remain active through the end of the paid annual term
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Monthly plans remain active through the end of the current monthly billing period
Clients may cancel future renewals at any time prior to the next billing cycle.
Domain Registrations & Third-Party Services
Domain registrations, third-party platform fees, hosting-related costs, and external software charges are generally non-refundable once purchased or activated, as these services are processed through third-party providers.
This may include services facilitated through platforms such as:
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Wix Studio
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WordPress-related providers
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IONOS
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Payment processors
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Marketing or software integrations
Exceptional Circumstances
Refund requests outside of the standard policy may be reviewed on a case-by-case basis at the sole discretion of Vanguard Digital Marketing. Approval of exceptions is not guaranteed.
Payment Disputes
Clients agree to contact Vanguard Digital Marketing directly regarding concerns related to billing or service satisfaction before initiating disputes or chargebacks with their financial institution.
Website Maintenance & Support
Vanguard Digital Marketing provides ongoing website maintenance and support services based on the client’s selected subscription plan. Support availability, revision limits, response times, and included services may vary depending on the active service tier.
General Support Availability
Support requests may include assistance related to:
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Website content updates
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Image replacements
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Text changes and corrections
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Basic formatting adjustments
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General website troubleshooting
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Platform-related guidance
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Minor website maintenance tasks
Standard support requests are typically responded to within approximately 2–5 business days depending on current workload, project volume, and request complexity.
During periods of increased demand or larger project scheduling, response times may extend to approximately 5–7 business days.
Clients enrolled in Premium Website Growth plans may receive priority support and faster response times, typically within 24 business hours for standard support requests.
Revision Guidelines
Included revisions are intended for reasonable website updates and maintenance tasks associated with an existing website structure.
Examples of minor revisions may include:
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Updating text or contact information
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Replacing photos or graphics
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Adjusting buttons or links
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Updating service descriptions
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Small layout or formatting adjustments
Examples of major revisions or expanded project work may include:
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Designing entirely new website pages
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Full website redesigns
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Structural layout changes
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Advanced custom functionality
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Large-scale content migration
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E-commerce expansions or major feature additions
Major redesigns or expanded development requests may require separate project quotes and are not automatically included within recurring maintenance subscriptions.
Third-Party Platform Dependency
Website services may rely on third-party platforms, software providers, hosting environments, or external integrations including, but not limited to:
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Wix Studio
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WordPress
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IONOS
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Plugin providers
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Payment processors
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External APIs or integrations
While Vanguard Digital Marketing works to maintain reliable website performance and uptime, uninterrupted availability cannot be guaranteed due to potential third-party outages, maintenance windows, technical failures, internet disruptions, or platform-related issues beyond direct control.
Service Suspension
If a subscription becomes inactive due to cancellation or unresolved payment failure:
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Ongoing support services may be discontinued
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Website maintenance services may stop
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Website functionality or visibility may be suspended
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Hosting-related services may be disconnected or unpublished
Vanguard Digital Marketing is not responsible for losses resulting from service interruptions caused by non-payment, canceled subscriptions, expired domains, or third-party platform failures.
Client Responsibilities
Clients are responsible for providing accurate information, timely communication, and all necessary materials required for Vanguard Digital Marketing to complete requested services effectively and efficiently.
By using services provided by Vanguard Digital Marketing, clients agree to cooperate throughout the duration of the project or subscription service and acknowledge the responsibilities outlined below.
Content & Materials
Clients are responsible for supplying any content, branding materials, or business information they would like included on their website or digital platforms.
This may include, but is not limited to:
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Business names and contact information
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Logos and branding assets
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Photos, graphics, or videos
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Written website content
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Product or service descriptions
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Social media links
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Legal or compliance information relevant to their business
If content is not provided by the client, Vanguard Digital Marketing may use placeholder content, stock imagery, publicly available business information, or generalized formatting until final materials are submitted.
Ownership & Usage Rights
Clients represent and warrant that they own, have permission to use, or otherwise possess the legal rights necessary for all content submitted for use on their website or digital platforms.
This includes:
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Images and photography
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Logos and branding
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Written content
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Videos or media files
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Product information
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Trademarks or copyrighted materials
Vanguard Digital Marketing is not responsible for copyright violations, trademark disputes, licensing claims, or legal issues arising from materials supplied by clients.
Communication & Approval
Clients are responsible for reviewing project updates, drafts, revisions, and website previews in a timely manner.
Delays in communication, approval, or submission of required materials may impact project timelines, support availability, or scheduled launch dates.
Account Access & Credentials
Clients may be asked to provide access to third-party platforms, domain registrars, business tools, or marketing accounts when necessary to complete requested services.
Clients remain responsible for maintaining secure access to their own accounts and credentials unless otherwise agreed upon in writing.
Acceptable Use
Clients may not use services provided by Vanguard Digital Marketing for illegal, fraudulent, deceptive, abusive, or harmful purposes.
Vanguard Digital Marketing reserves the right to refuse, suspend, or terminate services associated with:
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Illegal activity
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Fraudulent businesses or scams
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Spam-related activity
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Malware or harmful software
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Hate speech or abusive content
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Misleading or deceptive marketing practices
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Violations of platform provider policies or applicable laws
Any violation of these terms may result in immediate suspension or termination of services without refund.
Third-Party Platforms & Services
Vanguard Digital Marketing may utilize trusted third-party platforms, software providers, hosting environments, integrations, and external service tools to deliver website management, hosting-related services, marketing support, and digital functionality for client projects.
These third-party services may include, but are not limited to:
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Wix Studio
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WordPress
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IONOS
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Stripe
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Google services and integrations
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E-commerce platforms
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Plugins, extensions, or external software tools
By using services provided by Vanguard Digital Marketing, clients acknowledge that portions of their website or digital infrastructure may rely on third-party providers outside the direct control of Vanguard Digital Marketing.
Third-Party Availability
While Vanguard Digital Marketing works to maintain reliable website functionality and service continuity, uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to:
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Platform maintenance
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Hosting outages
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Software conflicts
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Security updates
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Internet service disruptions
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External provider downtime
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API or integration failures
Vanguard Digital Marketing is not responsible for damages, losses, delays, or interruptions caused by failures or issues originating from third-party platforms or providers.
Third-Party Terms & Policies
Clients may also be subject to the terms, conditions, billing practices, privacy policies, or service limitations of third-party providers used in connection with their services.
Clients are encouraged to review applicable third-party policies independently when relevant.
Platform Changes & Compatibility
Third-party platforms may periodically update features, pricing structures, integrations, security requirements, or functionality. As a result, certain website features, integrations, or tools may require modification, replacement, or additional maintenance over time.
Vanguard Digital Marketing reserves the right to recommend alternative solutions, plugins, providers, or platform adjustments when necessary to maintain website functionality, security, compatibility, or service reliability.
Domain & External Service Management
Domain registrations and certain third-party services may be renewed annually and may require active payment to remain functional.
Failure to maintain active billing for domains, hosting-related services, subscriptions, or external integrations may result in service interruption, website downtime, or loss of associated services.
SEO & Marketing Disclaimer
Vanguard Digital Marketing may provide search engine optimization (SEO), digital marketing guidance, website optimization, Google Business Profile support, advertising assistance, and related growth-focused services intended to improve online visibility and digital performance.
While industry best practices and strategic optimization methods are used whenever possible, Vanguard Digital Marketing does not guarantee specific results, rankings, traffic levels, lead generation outcomes, sales performance, or search engine placement.
No Guaranteed Results
Digital marketing and SEO performance may be influenced by many factors outside the direct control of Vanguard Digital Marketing, including but not limited to:
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Search engine algorithm updates
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Market competition
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Industry demand
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Geographic location
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Website age and authority
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Advertising budgets
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Client responsiveness and content quality
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Third-party platform policies
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Changes made by search engines or advertising providers
As a result, all marketing-related services are provided on a best-effort basis without guarantees of specific business outcomes.
Timeline Expectations
SEO and digital growth strategies often require ongoing optimization and time before measurable results become visible. Clients acknowledge that meaningful improvements in search visibility, website traffic, and digital performance may take weeks or months depending on competition, market conditions, and overall strategy implementation.
Advertising & External Platforms
If advertising or platform-related support is provided through third-party services such as Google Ads, social media platforms, or business directory services, clients remain responsible for any external advertising spend, platform fees, or account-related charges unless otherwise agreed upon in writing.
Vanguard Digital Marketing is not responsible for policy violations, account suspensions, rejected advertisements, algorithm changes, or platform decisions made by third-party advertising or search providers.
Client Participation
Successful digital marketing performance often depends on active client participation, including timely communication, content approval, business responsiveness, and the ongoing accuracy of business information provided for campaigns or website optimization efforts.
Service Suspension & Refusal of Service
Vanguard Digital Marketing reserves the right to suspend, limit, refuse, or terminate services at its sole discretion when necessary to protect business operations, platform integrity, legal compliance, or service reliability.
Grounds for Suspension or Termination
Services may be suspended or terminated for reasons including, but not limited to:
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Non-payment or unresolved billing failures
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Repeated failed payment attempts
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Chargebacks or fraudulent payment disputes
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Illegal, deceptive, or fraudulent activity
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Spam-related activity or harmful website behavior
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Harassment, abusive conduct, or threatening communication
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Violation of applicable laws or platform policies
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Distribution of malicious software, malware, or harmful content
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Use of services in a manner that may damage Vanguard Digital Marketing’s reputation, systems, or third-party provider relationships
Non-Payment & Billing Failures
Clients experiencing failed recurring payments may be provided a temporary grace period of approximately 3–7 business days to resolve billing issues.
If payment remains unresolved after the grace period:
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Website support services may be paused
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Website visibility or hosting-related functionality may be suspended
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Websites may be unpublished or disconnected from active services
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Access to ongoing maintenance or management services may be revoked until the account is brought current
Vanguard Digital Marketing reserves the right to permanently discontinue services for accounts with repeated payment failures or unresolved balances.
Refusal of Service
Vanguard Digital Marketing reserves the right to decline projects or discontinue working relationships that are determined to be:
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Outside the scope of offered services
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Legally questionable or non-compliant
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High-risk or potentially fraudulent
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Abusive toward staff or service providers
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In conflict with company values, operational standards, or business policies
Data & Website Retention
In the event of suspension, cancellation, or termination, Vanguard Digital Marketing may retain archived website files, backups, or project materials for a limited period at its discretion. Long-term storage or preservation of inactive projects is not guaranteed.
Clients are encouraged to maintain independent copies of important website content, files, images, and business materials.
Privacy Policy
Vanguard Digital Marketing values client privacy and is committed to handling personal and business information responsibly and professionally. This Privacy Policy explains how information may be collected, used, and protected when interacting with our website or services.
Information We May Collect
Information may be collected when visitors:
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Submit a contact form
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Request a quote or consultation
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Communicate through email or phone
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Subscribe to services
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Make payments or billing inquiries
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Interact with the website
Collected information may include:
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Name
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Business name
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Email address
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Phone number
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Project details or inquiries
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Billing-related information
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Website usage analytics
Website Analytics
Vanguard Digital Marketing may use website analytics tools provided by trusted third-party platforms, including Wix Studio and related services, to better understand website traffic, visitor behavior, and overall website performance.
Analytics information may include:
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Page visits
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Device type
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General geographic region
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Website interactions
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Traffic sources
This information is used solely for website improvement, performance monitoring, and business insights.
Payment Information
Payments are processed securely through trusted third-party payment providers such as Stripe or other approved payment processors. Vanguard Digital Marketing does not directly store full credit card or sensitive payment information on its own systems.
Clients are encouraged to review the privacy and security policies of third-party payment providers when submitting payment information online.
Information Sharing
Vanguard Digital Marketing does not sell, rent, or intentionally share personal information with unrelated third parties for marketing purposes.
Information may only be shared when necessary to:
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Deliver requested services
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Process payments
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Configure websites or domains
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Comply with legal obligations
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Work with approved third-party service providers supporting client projects
Data Security
Reasonable administrative, technical, and operational measures are taken to help protect client information and website-related data. However, no online platform, digital transmission, or storage system can be guaranteed to be completely secure.
Clients acknowledge and accept the inherent risks associated with internet-based communications and digital services.
External Links & Third-Party Services
Client websites or the Vanguard Digital Marketing website may contain links to third-party platforms or external services. Vanguard Digital Marketing is not responsible for the privacy practices, content, or security policies of external websites or providers.
Policy Updates
This Privacy Policy may be updated periodically to reflect operational, legal, or service-related changes. Continued use of services or the website following updates constitutes acceptance of the revised policy terms.
Limitation of Liability
Vanguard Digital Marketing provides website design, website management, marketing support, and digital services on a professional best-effort basis. While every reasonable effort is made to maintain reliable services, functionality, and support, Vanguard Digital Marketing cannot guarantee uninterrupted operation, error-free performance, or specific business outcomes.
Service Limitations
Clients acknowledge that digital services and online platforms may occasionally experience interruptions, delays, technical issues, security vulnerabilities, or unexpected failures beyond the direct control of Vanguard Digital Marketing.
This may include issues related to:
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Third-party hosting providers
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Domain registrars
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Internet service interruptions
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Software or plugin conflicts
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Platform outages
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Security incidents or cyberattacks
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Search engine or algorithm changes
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Payment processor disruptions
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External integrations or APIs
No Guarantee of Business Results
Vanguard Digital Marketing does not guarantee:
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Specific search engine rankings
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Lead generation performance
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Sales increases
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Advertising results
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Website traffic levels
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Business growth outcomes
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Continuous uptime without interruption
All services are provided with the understanding that digital marketing and online business performance are influenced by numerous external factors beyond direct control.
Limitation of Damages
To the fullest extent permitted under applicable law, Vanguard Digital Marketing shall not be held liable for any indirect, incidental, consequential, special, punitive, or business-related damages arising from the use of services, website interruptions, project delays, third-party failures, data loss, or inability to access digital services.
This includes, but is not limited to:
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Lost revenue or profits
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Loss of business opportunities
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Loss of data or website content
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Advertising or marketing losses
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Service interruptions
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Downtime caused by third-party providers
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Delays resulting from client communication or approvals
Maximum Liability
In any circumstance, the maximum liability of Vanguard Digital Marketing for any claim related to services provided shall not exceed the total amount paid by the client for the specific service or subscription plan directly related to the claim.
Client Responsibility
Clients are encouraged to maintain independent backups of important files, website content, business information, and digital assets whenever possible. Clients also remain responsible for reviewing and approving website content, business information, and account configurations prior to launch or publication.
Governing Law
These Policies & Terms, along with any services provided by Vanguard Digital Marketing, shall be governed and interpreted in accordance with the laws of the State of Washington, without regard to conflict of law principles.
By using services provided by Vanguard Digital Marketing, clients agree that any disputes, claims, or legal matters arising from website services,
subscription plans, billing, project work, or related business interactions shall be subject to the applicable laws and jurisdiction of the State of Washington.
Both parties agree to make reasonable efforts to resolve disputes professionally and in good faith before pursuing formal legal action.
If any portion of these Policies & Terms is determined to be unenforceable or invalid under applicable law, the remaining provisions shall remain in full force and effect.
Contact Information
For questions regarding these Policies & Terms, billing inquiries, subscription management, support requests, or general business communication, clients may contact Vanguard Digital Marketing using the information below.
Vanguard Digital Marketing
Walla Walla, Washington, USA
📧 Email: george@vanguardigital.com
📞 Phone: (509) 676-9772
Business hours, support availability, and response times may vary depending on project workload, subscription tier, and ongoing service requests.
Clients are encouraged to contact Vanguard Digital Marketing directly regarding any billing concerns, technical issues, or service-related questions before initiating disputes through third-party payment providers or financial institutions.
Effective Date & Policy Updates
Effective Date: May 21, 2026
These Policies & Terms are subject to periodic updates as Vanguard Digital Marketing continues to expand services, improve operations, and adapt to evolving legal, technical, or business requirements.
Vanguard Digital Marketing reserves the right to modify, revise, or update these policies at any time without prior notice. Updated versions will be published on this page with a revised effective date when applicable.
Continued use of services, subscription plans, websites, or ongoing digital support following any policy updates constitutes acceptance of the revised terms.
Clients are encouraged to review this page periodically to remain informed about current policies, billing practices, and service expectations.
Intellectual Property
Unless otherwise agreed upon in writing, all original design concepts, graphics, layouts, development work, website structures, branding elements, and creative materials created by Vanguard Digital Marketing remain the intellectual property of Vanguard Digital Marketing until full payment for the associated project or service has been received.
Client Ownership
Upon full payment of all outstanding invoices related to a completed website or project, clients retain ownership of the final approved website content and materials specifically created for their business, excluding third-party licensed assets, software, plugins, templates, or platform technologies.
Client-owned content may include:
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Business logos provided by the client
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Written business content
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Client-supplied photos or media
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Approved final website pages and layouts
Third-Party Assets & Platforms
Certain website elements may rely on licensed third-party software, templates, plugins, integrations, or hosted platforms including, but not limited to:
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Wix Studio
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WordPress themes or plugins
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Stock photography
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Fonts or licensed design assets
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External integrations or APIs
These third-party tools remain subject to their respective licenses, terms, and ownership rights.
Portfolio & Marketing Usage
Vanguard Digital Marketing reserves the right to display completed projects, website designs, branding work, screenshots, or publicly available portions of client websites within its portfolio, marketing materials, social media content, proposals, or promotional examples unless otherwise agreed upon in writing.
No confidential business information will intentionally be disclosed without client consent.
Unpaid Work
Any concepts, drafts, mockups, designs, or development work associated with unpaid invoices or canceled projects remain the property of Vanguard Digital Marketing and may not be copied, reused, reproduced, distributed, or transferred without written permission.
Accessibility Statement
Vanguard Digital Marketing is committed to creating websites and digital experiences that are accessible, user-friendly, and functional across a variety of devices and modern web browsers.
Reasonable efforts may be made to improve accessibility through:
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Mobile-responsive design
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Readable layouts and navigation
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Basic accessibility-conscious formatting
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Clear content structure
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Compatibility with modern devices and browsers
However, Vanguard Digital Marketing does not guarantee full compliance with all accessibility standards, regulations, or technical guidelines unless accessibility-focused services are specifically requested and agreed upon as part of a project scope.
Clients seeking advanced accessibility compliance, including specific ADA or WCAG-related requirements, are encouraged to discuss those needs before project development begins.
Because accessibility standards and technologies continue to evolve, ongoing updates or specialized accessibility improvements may require additional development, testing, or third-party tools beyond standard website services.